Maintenance & Support

COSMODATA provides comprehensive Maintenance & Technical Support services for printers and multifunction devices, aimed at reducing failures and downtime.

Technical Support

Support can include:

• troubleshooting
• remote support
• on-site support
• driver issues
• network connectivity
• scan configuration
• print quality issues

so that problems are resolved quickly and in an organized manner.

Preventive Maintenance

Periodic audits help prevent problems such as:

• paper jams
• reduced print quality
• wear of mechanical parts
• paper feed failures
• scanning problems

extending the lifespan of the equipment.

Spare Parts & Maintenance Kits

Depending on the device, the following can be replaced:

• drums
• rollers
• fusers
• imaging units
• maintenance kits
• other consumable parts

based on the usage and specifications of the equipment.

Monitoring & Alerts

Devices can be monitored for:

• errors
• toner levels
• page counters
• maintenance warnings
• device availability

so that many problems are identified before they seriously affect users.

Firmware & Configuration

Support can also include:

• firmware updates
• driver configuration
• network settings
• scan destinations
• security settings
• print policies

so that devices remain properly configured.

Multi-Site Support

For businesses with multiple facilities, a unified support model can be organized for:

• head offices
• branches
• stores
• hotels
• warehouses

with a common incident logging and management process.

Managed Print Integration

Maintenance & Support can be included in Managed Print Services, together with monitoring, consumables and reporting.

This way, the entire printing environment operates as a single service.

Why Organized Support

Support before the problem becomes an outage

COSMODATA combines preventive maintenance, monitoring and technical support so that printing infrastructures remain available and productive.

Maintain. Support. Keep Printing.