COSMODATA provides comprehensive Managed IT Services (MSP) for businesses that need stable, secure and efficient operation of their information infrastructure.
We take charge of the continuous monitoring, management and support of critical systems so that your business can operate seamlessly, without being burdened by the day-to-day complexity of IT.
From servers, workstations, and network equipment to cloud services and remote locations, we operate as an extension of your in-house IT or as the complete IT department of your business.
What Managed IT Services include
24x7 Monitoring & Proactive Management
Continuous monitoring of critical systems, endpoints, servers and network infrastructure, aiming to detect problems before they affect business operations.
Helpdesk & Technical Support
Organized technical support through ticketing, remote access and telephone service, with incident logging and tracking of their progress until final resolution.
Server & Endpoint Management
Management of servers, desktops and laptops, and monitoring of the operation, updates and status of the organization's devices.
Patch & Update Management
Central management of operating system and application updates, with controlled patch deployment and continuous compliance monitoring.
Network Management
Monitoring and management of switches, routers, firewalls, access points, WAN connections and critical network services.
Microsoft 365 & Cloud Services
Support and management of Microsoft 365, corporate accounts, cloud services, users and basic access policies.
Backup Monitoring
Daily check of the status of backup jobs and immediate handling of failed or problematic backups.
Asset & Infrastructure Management
Recording and management of IT equipment and technology infrastructure, providing a clear picture of the organization's environment.
User Lifecycle Management
Support for user onboarding and offboarding processes, account creation, access rights and management of corporate devices.
On-Site Support
Where required, MSP services can be combined with on-site technical support or even with a permanent technician presence at the customer's premises.
From Reactive IT to Proactive IT
The traditional technical support model works when a problem occurs.
The MSP model works differently.
We continuously monitor the infrastructure, detect deviations, assess risks and intervene before a technical issue turns into a business interruption.
The goal is not simply to restore failures.
The goal is to have fewer failures.
SLA-Based Support
Services can be provided under an agreed Service Level Agreement (SLA) framework, with clear response and resolution times depending on the criticality of each incident.
Every request can be recorded in an organized ticketing system with:
- unique incident number
- date and time of logging
- priority level
- responsible technician
- action history
- response time
- recovery time
This way, technical support becomes measurable, transparent and controlled.
24x7x365 Premium Support
For businesses with increased availability requirements, COSMODATA can provide support services 24 hours a day, 365 days a year.
This model is suitable for organizations where technology is a critical part of daily operations, such as hotel properties, multi-site businesses and high-availability environments.
Central Management of Complex Infrastructures
MSP services can cover environments with:
whether they are located at a single site or distributed across multiple branches.
Central supervision provides a unified view of the infrastructure and enables faster diagnosis and more effective incident management.
Reports & Measurable Results
An MSP should not be a service that simply “runs in the background”.
Through organized reports, indicators such as the following can be tracked:
- SLA Compliance
- Response Time
- Resolution Time
- System Availability
- WAN / LAN Availability
- Open & Resolved Tickets
- Recurring Incidents
- Patch Status
- Backup Status
- Infrastructure Health
This way, the business knows not only what services it receives, but also the real outcome of those services.
Why Managed IT Services
Proactive management
Problems are addressed before they escalate into serious incidents.
Predictable IT cost
The business can better understand and plan support costs.
Higher availability
Continuous monitoring of critical systems and infrastructure.
Access to a specialized team
You do not depend on a single technician or a single area of expertise.
Better organization
Tickets, SLA, documentation, monitoring and reporting operate through a single process.
Scalability
Services can evolve together with the business as users, installations and systems grow.
An IT Partner instead of a simple supplier
The philosophy of COSMODATA's Managed IT Services is not limited to technical support.
The goal is to gain a complete picture of the client's technology infrastructure and to act as a long-term technology partner.
From daily support and monitoring to the design of new infrastructures, cybersecurity, Disaster Recovery, and the evolution of the IT environment, we create a unified framework for managing technology.
Your IT. Managed. Monitored. Always Available.
